Refund Policy

You buy learning hours for one child and one tutor.

If you pull that tutor back (Remove on Family), leftover unused hours become family credits. They stay in the parent account so you can put them on another child or tutor.

Family credits are hours, not cash. Pulling a tutor back does not send money to your card, wallet, or bank.

If we do send money back, the refund is given to the payment-initiated media itself — the same card, wallet, or bank account that started the payment.

Parents buy a tutor pack or an hourly top-up. Current prices are listed on the Prices page and again at checkout. Each new pack is tagged to one child. Hours are used as that child learns with that tutor.

You can pay by bank deposit to SOPWIL (hours start after we confirm the transfer) or, when checkout is on, by card or wallet through PayHere.

On Family, Remove takes leftover unused hours off that child’s tutor and adds them to family credits.

Hours already used cannot come back as credits or as money.

Family credits sit in the parent wallet. Nobody chats against them until you apply them to a tutor.

Use credits on Family to put those hours on a chosen child’s tutor — the same subject, or another tutor in that child’s grade.

That is how you move leftover hours between children. There is no extra charge to apply credits.

We do not return money just because hours are unused or because you Removed a tutor. Those leftover hours stay as family credits.

We may return money when we agree there was a duplicate charge, payment succeeded but hours never activated, or another case we confirm in writing. Email info@gradibee.app with the order details.

If we return money, the refund is given to the payment-initiated media itself (the same PayHere card or wallet, or the same bank account used for a deposit). We do not send it to a different card, wallet, or account.

Card and wallet refunds usually show on the original method within a few business days. Bank transfers can take longer.

If you asked to pay by bank deposit and we have not confirmed it yet, you can cancel that waiting request on Family. No hours were added, so there are no credits. GradiBee has not taken that payment yet.

The household signup trial is free. It is about 30 minutes of tutor time (chat and generating a paper), not time spent signed in. It is not paid time and cannot be refunded as money or as family credits.

If you dispute a completed payment with your bank or PayHere while the family still uses the hours, we may pause the account and recover costs to the extent the law allows.

Refund, family credits, and billing questions: info@gradibee.app. Privacy and personal-data requests: privacy@gradibee.app.

Please also read our Terms of Service and Privacy Policy.